The Problem
A mixed-use building had a ceiling stain in a ground-floor commercial unit. The restaurant on main and the condo above blamed each other. The property manager needed a definitive answer before the dispute escalated to legal action.
Detection Method
Thermal imaging of both units combined with tracer gas injection into the suspect plumbing lines. The tracer gas identified a slow leak at a dishwasher supply line in the condo unit above — not the restaurant.
Results
Adjuster awarded recovery from the condo owner's insurance on first review. Dispute resolved in days, not months. Property manager now has a standard protocol for cross-boundary leak disputes.