The Problem
A property management firm managing 12 strata buildings needed a cost-effective way to reduce water damage claims across their portfolio. Insurance deductibles had risen 300% over 3 years.
Detection Method
We implemented an annual leak survey program across all 12 buildings — thermal imaging of common areas, acoustic scanning of risers, and visual inspection of mechanical rooms. Each building surveyed off-hours over 12 months.
Results
Over 2 years: 19 leaks caught early, estimated insurance-claim avoidance > $400,000, deductible held steady at renewal. The program cost was a predictable $2,800/building/year — less than one emergency claim.
“The annual program turned leak detection from an unpredictable expense into a budget line item. Our board loves the predictability, and our insurer noticed the reduced claims.”